Terms of Service

1. Agreement

These Terms of Service ("Terms") govern access to and use of Communified and related services provided by Welland Collective LLC ("Welland Collective," "we," "us," or "our"). By accessing the Services, you agree to these Terms. If you use the Services for an organization, you confirm that you are authorized to accept these Terms for that organization.

A separate written agreement, order form, or data processing agreement may also apply. If it conflicts with these Terms, the signed agreement controls for that conflict.

2. Accounts and organizations

Users must provide accurate information, keep credentials secure, and promptly notify us of suspected unauthorized access. Customer organizations control workspace membership, roles, permissions, connected integrations, and the records their users place in Communified. Administrators are responsible for assigning appropriate access and removing access when it is no longer needed.

3. Acceptable use

You may use the Services only for lawful, authorized purposes. You may not:

• access another organization's workspace or data without authorization;
• upload malicious code, disrupt the Services, bypass security controls, or test for vulnerabilities without written permission;
• use the Services to harass, exploit, discriminate against, or endanger another person;
• submit information you do not have the right to process;
• resell, copy, reverse engineer, or create derivative works from the Services except where law expressly permits; or
• use automated means that unreasonably burden the Services or connected third-party systems.

4. Customer data and responsibilities

As between the customer organization and Welland Collective, the customer retains its rights in information it provides to the Services ("Customer Data"). The customer grants us the limited rights necessary to host, process, transmit, back up, and otherwise handle Customer Data to provide and secure the Services.

The customer is responsible for the lawfulness, accuracy, and quality of Customer Data; providing required notices; obtaining necessary permissions; responding to individual rights requests; configuring appropriate retention; and ensuring that sensitive care, pastoral, financial, children's, and household information is accessible only to suitable users.

5. Integrations

The Services may connect with third-party products such as Planning Center, Google Calendar, communications providers, video services, and payment processors. A customer or user chooses whether to connect an integration and authorizes the resulting access. Third-party services are governed by their own terms and may change or become unavailable.

Communified will use connected data only to provide requested platform functions as described in our Privacy Policy. Users may disconnect integrations, although doing so may disable related features.

6. Fees and subscriptions

Paid subscriptions, usage limits, renewal terms, and taxes will be described in an order form or checkout flow. Unless otherwise stated, fees are non-refundable except where required by law. We may suspend paid features for overdue amounts after reasonable notice.

7. Service changes and availability

We may improve, change, or discontinue features and may perform maintenance that affects availability. Beta or early-access features may be incomplete, change without notice, or be discontinued. We will use reasonable care in operating the Services but do not promise uninterrupted or error-free availability.

8. Confidentiality and security

Each party may receive non-public information from the other. The receiving party will use it only for the relationship, protect it with reasonable care, and disclose it only to people who need it and are bound by confidentiality obligations. These duties do not apply to information that is public through no breach, independently developed, already lawfully known, or rightfully received from another source.

9. Intellectual property

Welland Collective and its licensors retain all rights in the Services, software, designs, documentation, branding, and improvements, excluding Customer Data. Feedback may be used to improve the Services without restriction or compensation, provided it does not identify confidential Customer Data.

10. Suspension and termination

Either party may end a subscription as stated in its order form. We may suspend or terminate access when reasonably necessary to address a security threat, unlawful use, material breach, nonpayment, or risk to other customers or the Services. Where practical, we will provide notice and an opportunity to resolve the issue.

After termination, access ends and Customer Data will be handled according to the applicable agreement and our retention practices. Provisions that by their nature should survive termination will remain in effect.

11. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." Welland Collective disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. Communified supports organizational care and operations but is not a substitute for professional medical, legal, financial, emergency, or safeguarding services.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data. Except for amounts owed, misuse of the other party's intellectual property, breach of confidentiality, or liability that cannot legally be limited, each party's aggregate liability will not exceed the fees paid or payable for the Services during the twelve months before the event giving rise to the claim.

13. General

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our consent, except with a merger or sale of substantially all relevant assets. We may assign them as part of a reorganization, financing, merger, or sale. If any provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Courts located in Davidson County, Tennessee will have exclusive jurisdiction, unless a signed agreement states otherwise.

14. Contact

Questions about these Terms may be sent to contact@wellandcollective.com.